Effective date: 8th June 2018
2. Who we are
We are a small food business called Amy Food Workshop (SA0435305W). We operates https://foodworkshop.co/.
3. What personal data we collect and why we collect it
Information you provide to us:
a. Comments, reviews & Gravatar images
When visitors leave comments on our site we collect the data shown in the comments form (name, email, website, your comment). When purchased buyers leave reviews on our site we collect the data shown in the reviews form (name, email, rating, your review). Both comment and review forms also collect the visitor’s IP address, date, time and browser user agent string to help spam detection.
We collect the data provided to us in order to reply comments, interact with you, listen, evaluate and improve our products and services based on the feedback we receive from you, for products visibility and credibility, and display your profile picture.
We collect the data provided to us in order to send you offers, promotions and to keep you up to date on our products.
c. General & order correspondence
We keep records of conversations, orders, name, delivery address, email address and phone number we may have with you through Google mail, or over the phone (SMS). We may also collect conversations, orders, name, delivery address, email address, handle name and phone number we may have with you through third-party vendors like social media services (Facebook, Instagram, Twitter) or messaging platform (WhatsApp).
We collect the data provided to us in order to reply to questions, interact with you, processing orders, and listen, evaluate and improve our products and services.
d. Payment & shipping information
We collect your payment and shipping information such as name, address, phone number, email address, bank account in order to process your orders through Google mail, over the phone (SMS), or messaging platform (WhatsApp).
Data (including purchase total and billing information) for payments via bank transfer will be processed by the respective banks.
Information we automatically collected about you:
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
b. Embedded content and functionality from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, social media, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We use Facebook like and share button, Twitter tweet button, Pinterest pin button, and links to our social media accounts.
4. Who we share your data with
We do not sell, trade or give away your private personal data.
We share information about you in the limited circumstances listed below and with appropriate safeguards on your privacy:
Third party vendors: We may share information with third party vendors who need to know information about you in order to provide their services to us such as bank payment processors to handle payment, postal services to help us deliver our product to you, email and messaging services to stay in touch with you, process orders and provide support, e-mail marketing service to send our marketing campaigns, analytics provider to help us understand and analyze our site, e-commerce platform to make our products available to our site, social media services to connect with us and for you to share things with your social network, so long as these parties agree to keep this information confidential.
Legal requests: We may disclose information about you in response to court order, or government request.
Protect rights, property, and safety: We may release information about you when we believe release is appropriate to protect the property or rights of Amy Food Workshop, third parties, or the public at large.
Business transfers: With regards to any merger, sale of company assets, total or portion ownership or control by another company, we may transfer site visitors information to the new owner.
5. How long we retain your data
If you leave a comment or review, the comment/review and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments/reviews automatically instead of holding them in a moderation queue.
If you subscribe to our newsletter, your email address is retained indefinitely by MailChimp. If you wish to unsubscribe our newsletter, click the ‘Unsubscribe’ link in the email newsletter.
If you make a purchase, we retain your order details and billing information for at least 7 years – for income tax and accounting purposes.
We keep Google Analytics and other tracking data indefinitely, to allow for a smooth running of our business and compare analytics trends over the years.
To enable and disable cookies, modify the settings on your browser.
6. What rights you have over your data
If you left comments, you can request to receive an exported file or amend of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
7. How we protect your data
While no online service is 100% secure, we do our best to protect your personal data against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as encryption (HTTPS) and monitoring our site for potential vulnerabilities and attacks. We use anonymizing where suitable.
Always follow the best practices to keep your username and password secure.
8. How to contact us
We may change this Policy from time to time. If we make substantial changes, we will notify you by displaying a prominent notice on our site. By continuing to use this site after the changes come into effect, you agree to the revised Policy.